FAQs

Please see our opening times here.

Unfortunately, we don't offer delivery services because Ice cream and Gelato are prone to melting during transit, making it challenging to maintain their quality upon arrival.

Our establishment operates on a walk-in-only basis. We believe in providing a welcoming atmosphere for all our customers. Feel free to drop by at any time during our operating hours, and we'll be delighted to accommodate you.

Yes, complimentary guest WiFi is available. Simply approach any of our friendly staff members for assistance in accessing the network.

Yes! We’re happy to offer samples so you can find your perfect flavour before ordering—just ask a team member. We kindly ask that customers enjoy samples in moderation and not abuse the policy. 🍦😊

While we take precautions to minimise cross-contamination, we cannot guarantee that our ingredients are free from traces of Peanuts, Nuts and Gluten.

Please inform us of any nut allergies so we can best assist you.

Yes, we do! Come by and see what’s available — we’re always introducing new flavours, including some with a boozy twist.

Unfortunately, we do not have sugar-free Ice cream or gelato in our menu. However, we have a wide variety of other flavours and options to choose from.

Our team is always exploring new additions to the menu, so stay tuned for updates.

Yes, we do! Our dog-friendly ice cream comes in vanilla or mint. 🐶🍦

Yes, dogs are welcome as long as they’re well-behaved! We want to ensure a comfortable experience for all our customers, so please make sure your pup doesn’t disturb others. 🐶😊

You can find it here.

We accept cash as well as most major credit cards and debit cards. This includes Visa, Mastercard, Maestro and American Express.

We also take contactless payments, Apple Pay, Android Pay and Samsung Pay with our card machines.

Yes, we accept contactless card payments for a quick and seamless transaction.

Yes, we gladly accept mobile payments through apps like Apple Pay and Google Pay for a convenient and secure transaction.

Service charge is not included in the bill as our pricing is all-inclusive

Yes, you can absolutely tip using your cash or card!

Your generosity is very much appreciated, and it goes a long way in supporting our team. 😊

To add a tip to your card payment, simply let the staff member know during the payment process.

We do not charge any additional fees for credit card transactions.

The prices on our menu are inclusive of all costs.

We do not accept personal cheques as a form of payment.

This policy is in place to ensure the security of our transactions and to prevent the possibility of fraud or check bounce-backs.

We appreciate your understanding and offer alternative payment options, including cash, credit cards, and other secure methods.

If you have any questions or need assistance with choosing an alternative payment method, our staff will be happy to help.

Open the Uber Eats app, search for Glace Dreams

Since delivery is managed by Uber Eats, please reach out to their support directly through the app.

From Uber's Support:

"You can also check the following two types of times on the tracking screen on app:

Estimated time of delivery: This estimated time may change based on traffic and order progress. Please use this information as a reference.

Latest arrival by: This estimated time is confirmed when your order is accepted by the restaurant. If the delivery partner has not yet arrived nearby after this time, please contact our support team through the bottom of this page.

These two types of times are predicted based on past data. Actual delivery times may vary due to restaurant circumstances, road conditions, or weather, and are not guaranteed."

We understand that you may notice our prices are higher on delivery platforms like Uber Eats compared to our in-store menu. This is because Uber charges us a commission of at least 30%, plus 20% VAT on every order placed through their app.

To continue offering our food on these platforms without compromising on quality, staff wages, or other operational costs, we’ve had to increase our menu prices specifically for orders placed via delivery apps. This adjustment helps us stay sustainable while still providing the convenience of delivery to you and our customers.

We always appreciate it when customers choose to order directly with us or dine in, as it helps support local businesses more directly. Thank you for your understanding and continued support!