GENERAL
What are your store hours?
MON - SAT: 11AM - 7PM
SUNDAY: 11AM - 6PM
Where are you located?
We are located in North Shields, Newcastle, UK.
Find us at 4 Nile Street, North Shields, NE29 0BE
We are opposite the North Shields metro station and bus station.
Do you have indoor or outdoor seating?
At the moment, we have comfortable indoor seating available.
Is parking available nearby?
There’s convenient parking available around the area.
Are you family-friendly?
Absolutely! Families and kids are always welcome. Please note that we’re a small shop, so seating is limited.
Are pets allowed?
Yes! Friendly pets are welcome! We kindly ask that dogs are well-behaved so everyone can enjoy a peaceful visit. 🐾
MENU
What flavours do you offer?
We offer up to 75 rotating flavours. For our most up-to-date menu, please visit www.glacedreams.com/menu.
Do you offer dairy-free or vegan options?
Yes, we do! You can find full details on our current dairy-free and vegan options at www.glacedreams.com/menu, or feel free to pop into the store and have a chat with us. Our friendly team will be more than happy to help!
Do you have sugar-free or low-sugar flavours?
At the moment, we don't have any sugar-free or low-sugar options, however we are always on the lookout for new flavours so keep checking back on our website, in-store and our social media for new releases!
Are your ice creams made in-house?
Our ice cream is sourced from award-winning suppliers. This allows us to offer an exciting and extensive range of flavours - all in one place for you to enjoy.
Do flavours change seasonally?
We try to keep our flavours available year-round, but yes, they do change often! Any updates are usually shared daily on our social media. You can also check our latest menu and allergen information for the most up-to-date details.
Can I sample flavours before ordering?
Of course! We’re happy for you to sample before choosing. We do kindly ask that sampling isn’t abused, and we reserve the right to limit samples when needed.
ALLERGIES & DIETARY NEEDS
Do you have nut-free options?
Yes, we do offer nut-free options. For the most up-to-date allergen information, please visit www.glacedreams.com/menu, where all allergens are clearly listed.
How do you handle food allergies?
We take food allergies very seriously. Each flavour’s ingredients and allergens are clearly detailed on our website, and we also have a full allergen sheet available in-store for you to review before ordering. If you have specific dietary requirements, our team will be happy to help guide you through the options.
Is there a risk of cross-contamination?
We take steps to minimise cross-contamination as much as possible. Our scoops are never mixed between ice cream containers and are set aside for cleaning after use. With over 120 scoops washed daily, we greatly reduce the risk. However, as we handle multiple allergens on-site, we cannot guarantee a completely allergen-free environment.
Do you offer gluten-free options?
Yes, we do offer gluten-free options. As recipes and flavours can change, we recommend checking our allergen information at www.glacedreams.com/menu or speaking to a member of our team in-store for the latest details.
PAYMENT
What payment methods do you accept?
We accept all major debit and credit cards, as well as contactless payments for your convenience.
Do you accept contactless and mobile payments?
Yes. We accept contactless payments, including mobile wallets like Apple Pay, Google Pay, and other tap-enabled payment options.
Do you accept cash?
Yes. We accept cash for all in-store purchases.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment systems that comply with industry security standards. We do not store your card details.